New Crystal Configuration Utility that helps work around the recent Sage Fixed Assets 2018.1 and Sage 500 issue

Attention Sage 500 users who also use Sage Fixed Assets!

I want to call to your attention to a situation you may or may not have experienced and suggest a new utility that replaces the workaround originally published.

After installing Sage Fixed Assets v2018.1 and Sage 500 client on the same machine, customers are reporting errors when either previewing or printing Sage 500 reports.  Sage Fixed Assets v2018.1 installs a version of Crystal Reports that is incompatible with Sage 500. A new Crystal Configuration Utility has been created that allows the installation of both products on the same workstation with just a couple clicks of a button.  After the utility completes, reports in Sage 500 and Sage Fixed Assets v2018.1 function as expected without error.

The new Crystal Configuration Utility and information about how to use it is now posted in the Sage Knowledgebase in KB article 89183.  If you have run into this situation in the past and want to have Sage Fixed Assets v2018.1 and Sage 500 running on the same machine, please try using this new Crystal Configuration Utility.

Anonymous