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Posted By Daccuduct over 5 years ago

Random error received by numerous workstation users at all different times of the day. Some when they first go to open sage, some while they are in the middle of working in Sage. This has been happening following the most recent Sage 300 2016 Product Update 3 and Sage 300 US Payroll Update-v7.2I(2018-Q3) which were both applied in the past week. I went into the data activation portion of Sage and found the following message.

The windows event viewer talks about Sage usermgmterrors every single time this issue occurs. I believe it is related to licensing/users logging in and out and lock files not being released or something along those lines.

Here is an Event Viewer example:

Error: userMgtLockCapture: File already exists. File ="C:\Sage\Sage300\COMPANY\userMgtLogs\userMgt-F5953423-FE28-4C9C-9509-67363D0AC464.lock.log"

Please help.
David

0 Django over 5 years ago

It definitely sounds like it is enviromental. You might want to kick everyone out (or wait until later) and then rename semaphor.bin to remove any internal locks. I would check to see about network issues. One way is to set up a batch file that calls ping every 10 seconds in a loop that puts the output to a text file. Then let it sit and collect data. Hopefully you can see if there is a break in network connectivity when the message you reported occurs.

Also, check the open file listing to see if there are users who have files open and aren't logged into the network.
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0 Erzsi_I over 5 years ago

Hello Daccuduct,

Thanks for reaching out. A tech from the Sage 300 ERP support team will be reaching out to you at the email tied to your Sage City username.

Warm Regards,
Erzsi
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0 Daccuduct over 5 years ago in reply to Django

I renamed semaphor.bin to remove any internal locks last night. Thought things were fine until 12:02pm today when the issue popped up again for multiple users. That is the exact same time as yesterday ..
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0 Daccuduct over 5 years ago in reply to Erzsi_I

Thank you. I will check to see if they have written.
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0 Django over 5 years ago in reply to Daccuduct

Are you running VMs?
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0 Daccuduct over 5 years ago in reply to Django

Yes. Our Sage server is a VM. Server 2012 Hyper-V.

Does anything seem strange about this Open File List? Isn't there only supposed to be 1 instance of semaphor.bin?
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0 Daccuduct over 5 years ago in reply to Daccuduct

Also, I see NO ACCESS listed.
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