Sage 100

I received a call from a Sage Tech last night after hours (for me, at least, on the East Coast). The message suggested I call back between 8:00 AM and 6:00 PM Eastern Time. It is now quarter after 8 in the morning, Eastern Time, and after going through…

Hi, still down, huh? Any ETA, please? KathleenF ? Erzsi_I

Trying to get to: https://partners.sagenorthamerica.com/irj/portal/ , so far tried in Chrome, Edge, Firefox and Brave. Getting various iterations of: This site can’t be reached partners.sagenorthamerica.com took too long to respond. …

I am needing recommendations for a Sage 100 Business Partner

Is there a way to monitor employees activity on Sage University as an Admin

Good day I had to create an account for the university and I used the wrong account number.How can I fix this?

What are the hours for Sage's Customer Support? Currently have been on the phone for an hour and a half and I haven't heard anything. Any info would be helpful.

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I am presently looking to hire to fill openings for telephone support and consulting for Ascent Business Systems. If you are an experienced on Sage 100 support, consultant or a power user looking for a new challenge, reach out to me at cfix@ascent-sys…

Is there an option to automatically update all items on an old quote with the most recent cost (last cost) before converting to a sales order. Currently our sales team is deleting and re-adding all items that have an updated cost.

Hello All, When completing an ACH run, I am seeing 2 ACH batches being written into interface when generating an ACH file.. I am wondering why it is 2 batches instead of 1. I am being charged by the bank on a per batch basis and wondering if 2 batches…

I have a quick question to see if any of you have a fix. We have a receipt done, that invoiced but put the entire receipt in back order status. How do we get the purchase orders out of back order status? We have ran a Purchases Clearing Report and the…

Hello, What is the best way to handle vendor credits when it involves return of goods? We have an issue with PO clearing when items are received, invoices paid, then items are returned. The credits are not being processed through PO, which is leaving…

Hello, From time to time when coping then pasting a S/O # in the S/O entry field a user will receive an error message stating S/O doesn't exist. However it its typed the S/O will display.. Does anyone know why this happens?? Thanks

What is the best way to clear OCIP/CCIP costs? I have received retention less OCIP charges. This is the amount showing as an open amount in the Net Due in A/R invoices grid.

Hello again, How do we put unapplied cash on a customer's account? Regards

Hello, Can two people be in cash receipts at the same time? Thanks

I get "504 Gateway Time-out" after the Welcome screen and the Login. Tried Chrome, Firefox and Edge - same on all.

Hello, I have been having problems with an order. Item #SLM5025 is the problem child. The system would not allow me to change the line to ship out of 000 from 600. I would get an error message saying that an item code is required, When I open the Sales…

We are currently using Sage 100 and I will be the first to admit that we are probably nowhere close to using its full potential, so any input on processes or modules needed will be greatly appreciated. Here's my issue.... We are a manufacturing facility…

Hello, has anyone had any issues where invoices that are dropped in your AP inbox have all of a sudden Disappeared?

Have a client that wants their AR Aging based on due date. So invoice due date was 6/26. On 6/27, the client expected to see the invoice amount moved to the 30 day bucket. I seem to recall that the invoice will move to the 30 day bucket after the…

Hello, I am looking for help on how to create a price structure for the following scenario: One customer receives a 20% on multiple product lines. How do I structure price codes and price levels to make this happen and where do I need to input information…

We have orders importing from our eCommerce platform through ROI's Insynch. Most of these orders have individual addresses that the customer types in, so we do not have these address saved in Sage or on their web stores. In turn we do not have "shiptocodes…

My company manufactures products that we categorize by Lot #. As an example, I have an item with Lot # ABCD that we delivered into Sage 4,143 bottles. Of that Lot #, I can confirm that 3,628 have been invoiced and sold, leaving 515 left, which is exactly…