Does invoicing a sales order recalculate freight amounts?

SUGGESTED

I am having an issue where a balance is showing up on a customer's account.

When I look at the invoice in MAS, the freight amounts don't seem to be what I expect.

The sales order was created and the freight amount was set explicitly. Then once the order is invoiced, the freight amount on the invoice does not match the freight amount on the sales order when viewed in sales order quote history.

So, does invoicing the order cause the freight amount to be recalculated?

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  • 0

    If you are manually entering the freight amount in the freight field on a Sales Order, then no invoicing should not change the amount.

    If you have a customization that is calculating the freight amount, then there could be an issue with the customization not working correctly.

    Joe

  • 0 in reply to jnelsonut

    I forgot to mention that the sales order was creating using eBusiness Web Services.

  • 0 in reply to nbirkes
    SUGGESTED

    You may want to check the Sales Order Options, Entry Tab, Use Shipping Code to Calculate Freight.  

    Use Shipping Code to Calculate Freight

    Select an option to define how to calculate freight.

    Select Yes to use preset shipping codes to calculate freight charges.

    Select No to manually enter all freight charges, or if freight charges are not required.

    Select Actual to calculate freight charges using the total weight of all items ordered; this option allows you to use ship codes and the actual weights from the Item file and is available only if the Inventory Management module is integrated with Sales Order. Individual shipping codes are defined in Shipping Rate Maintenance.

  • 0 in reply to Linda KR

    Thanks Linda. Ours is set to "Actual".

    Does this mean that freight amounts are recalculated when the order is invoiced?

    We use eBusiness Web Services to create orders from the website, but we still enter phone orders using Sales Order Entry in MAS.

    So, we don't want MAS to recalculate freight for the web orders, but we do want freight to be calculated when they are entered in Sales Order Entry.

    Is there a way to accomplish this? Or do I just need to make sure that the freight amount is exact when the order is placed online.

  • 0 in reply to nbirkes

    If I remember correctly freight entered on a sales order will react differently based on your settings.  Working as Designed. Try different settings and see which gives you the results you want.

    Also I know you use Star Ship, could it be writing the freight back to the invoice and over writing what is there.

  • 0 in reply to Linda KR

    I had a similar issue. Freight Amounts that we put on the sales order would disappear if we changed the shipping code in Shipping Data Entry, the items shipped, or the total weight (we didn't have any calculations set up so everything reset to 0). Changing it to "No" made it so that the amount only changes if we manually put in a change. 

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  • 0 in reply to Linda KR

    I had a similar issue. Freight Amounts that we put on the sales order would disappear if we changed the shipping code in Shipping Data Entry, the items shipped, or the total weight (we didn't have any calculations set up so everything reset to 0). Changing it to "No" made it so that the amount only changes if we manually put in a change. 

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