Sales Order Posting Error/ Unable to communicate with Sage Exchange

at the end of our shipping days, we post the batch of invoices or "Print S/O Invoice Data Entry Batch". lately we have been getting an error(i will post the picture of the error as well). this has happened in the past and went away, but now it is back. when you first go to post this batch, the error comes up but doesn't post that batch, but when you try a second time, it goes through with no issue or no error message. seems to be happening with different types of accounts too, we thought it was a credit card issue, but some of the accounts are billable and dont require a CC to charge the invoice.

any insight on this would be much appreciated before we start the long haul of going to the Sage team,etc

-Don Collins Jr