Sage 2014
When clicking [More] button, I get a pop-up dialog
Error: SY_POPUP class:IM_Item_ui
Error is displayed in all all companies
Sage 2014
When clicking [More] button, I get a pop-up dialog
Error: SY_POPUP class:IM_Item_ui
Error is displayed in all all companies
Do you have any 3rd party enhancements?
I recall another client had an issue caused by a ShipLinc, SmartLinc, or ShipConnect, I can't recall what the exact one was.
We had Avalara years ago.
Any idea how you corrected it?
Or is it too long ago to recal?
the error started appearing after the client upgraded. so the 3rd party vendor had to update their override classes. Check your MAS90\Links folder for any files, if there are any in there then then they might be causing problems.
Did you see KB# 21509? It reiterates David Speck's suggestion about the Links folder. It even states, "This issue is known caused by third-party modifications. Please contact your Third Party Developer directly. [great grammar]"
It does go on to say;
"In addition to checking "Links" folder, use the Library Master, Utilities menu, Data File Display and Maintenance utility to check for non-standard records in the SY_PopupItem.m4t data file (found in "..\MAS90\MAS_System"). Standard records typically begin with "0000000001" through "0000001733" and have nothing in the EnhancementCode$ field. Non-standard records may begin with a numerical key like "###0000001" (where ### is a number other than "000") and/or have a value in the EnhancementCode$ field. Consult the consult the Third-Party Developer for a possible resolution."
Thanks for the details. I have opened a case with Avalara, and we are working to clear up the error.
I will post more info on success. cheers
*Community Hub is the new name for Sage City