Hi Tom,

Can you check your Internet Explorer version? Bank Feeds requires IE11. If that does not resolve the issue we will want to check the log files in

..\home\Microsoft.NET\Sage100.BankingCloud\logs.

Hi Tom,

Can you check your Internet Explorer version? Bank Feeds requires IE11. If that does not resolve the issue we will want to check the log files in

..\home\Microsoft.NET\Sage100.BankingCloud\logs.

I'm using Sage 100 Advanced.   Initially tried from Window 10 workstation that has both Edge and IE11.

Just tried from Server (2008 R2) with no luck.  Also tried running in standard mode with no luck.

I am noticing that today I'm getting to a CAPTCHA screen that I was not getting on Friday, however it still ultimately fails.

Last try from the workstation resulted in the following.

I note an error indicating no matching customer could be found.  Is there some place else that an account needs to be set up first that I have missed in the documentation?

[2018-11-18 17:45:01,772] [INFO ] [Thread#4     ] [BankDriveClientLibrary] sending request to: https://www.sagetokenservice.com/api/v1/requestToken
[2018-11-18 17:45:55,268] [INFO ] [Thread#9     ] [BankDriveClientLibrary] sending request to: https://www.sagebankdrive.com/api/v1/organisations/25f21274-ad73-441c-abdf-71f12975a31f
[2018-11-18 17:46:01,173] [INFO ] [Thread#9     ] [BankDriveClientLibrary] preparing request
[2018-11-18 17:46:01,178] [INFO ] [Thread#9     ] [BankDriveClientLibrary] generating signature
[2018-11-18 17:46:01,180] [INFO ] [Thread#9     ] [BankDriveClientLibrary] request signed with SignatureBase: GET&https%3A%2F%2Fwww.sagebankdrive.com%2Fapi%2Fv1%2Forganisations%2F25f21274-ad73-441c-abdf-71f12975a31f&&c0b51a1b-806d-4891-a94e-e0aa691e9f02
[2018-11-18 17:46:01,180] [INFO ] [Thread#9     ] [BankDriveClientLibrary] sending request to: https://www.sagebankdrive.com/api/v1/organisations/25f21274-ad73-441c-abdf-71f12975a31f
[2018-11-18 17:46:01,851] [ERROR] [Thread#12    ] [BankDriveClientLibrary] caught exception sending request: The remote server returned an error: (400) Bad Request.
[2018-11-18 17:46:01,865] [ERROR] [Thread#8     ] Failed to create Org:
WEB EXCEPTION RESPONSE:
{"$diagnoses":[{"$severity":"Error","$sdataCode":"ApplicationDiagnosis","$applicationCode":"CustomerNotFound","$message":"No matching customer could be found"}]}
EXCEPTION:
System.AggregateException: One or more errors occurred. ---> System.Net.WebException: The remote server returned an error: (400) Bad Request.
   at Sage.BankingCloud.Client.ApiWrapper.<SendRequest>d__138`1.MoveNext()

Greetings Tom,

There isn't anything more that a customer should need to do.  I did duplicate the issue on Sage 100 2018.5 Advanced by using a test product registration that could not be validated by the Bank Feed Service and I received the same log error as you shared above.

This indicated that the issue you are encountering is because the Sage 100 product registration information you are using cannot be located by the Bank Feed service to validate the Sage 100 installation as being valid for Bank Feeds.  Would you please open a case with our Customer Support Team so that they can verify the license information and work with you to resolve this.

Thank you,
Kent