Installing the MAS client on a TS install requires a special installation from the control panel, NOT installing directly from the wksetup folder!  It also requires a special install mode that has to be activated from a command line prompt.  And for good measure, you should be logged onto the TS machine as Administrator AND the local users have to have security access to the Sage folder on the TS local drive.

Were these steps followed?

On the terminal server machine, from a dos prompt:

enter this before installing software:

CHANGE USER /INSTALL

Enter this after completion:

CHANGE USER /EXECUTE

Thanks for both replies. 

Yes the IT did do the commands to put the TS into install mode. 

I did browse out through the TS to the directory and was able to create the text file in the keys folder and I checked permissions and they were ok.  We were signed into the TS as the administrator.

Other ideas?

Thanks

Nancy

Update:

Sage gave me some registry entries to check and I passed them along to IT.  IT indicated today that the workstation setup took longer than previous and the print/preview seems to be working.

Thanks

Nancy