• Trying to opt in someone using Pensions Module

    I have an employee aged 19 who is a non-eligible employee and has exercised his right to opt-in to a pension scheme. When I use the pensions module to add him, it throws up this error and fails to add the pension scheme to his record (I've had to…
  • Sage Pension Data Exchange

    Hi Trying to set up the Pension Data Exchange for the first time and when I input the required information to log into the account with the provider (Nest) it comes up with an error message Cannot read properties of undefined (reading 'length…
  • Pension Postponement

    I had postponed an employee on the September salary run. The expiry date for the postponement is 5 December 2023. However, when the December pension assessment was run on 22 December, the employee is still marked as postponed. Does anyone have a solution…
  • Free - Live Webinar - Pensions module - Recording available

    We take you through all you need to know about using the Pensions Module in Sage 50 Payroll. This session has taken place but you can catch up with a recording:
  • Pension assessment not assessing!

    When I attempt to automatically enroll employees into the pension scheme using the "pension assessment" module in Sage 50 payroll it shows them as eligible, they are above 22, have the qualifying earnings and show be enrolled into the scheme. But the…
  • Live webinar - Pensions module - Recording available

    Join us for a live webinar where we'll be taking you through all you need to know about using the Pensions Module in Sage 50 Payroll. This webinar has taken place but a recording is available:
  • Pensions module - Re-enrolment - A quick demo video

    Re-enrolment is part of an employer's automatic enrolment duties and every three years businesses must re-assess and re-enrol their employees into a pension scheme. Sit back and watch as Calvin takes you through how to do this in Sage 50 Payroll in less…
  • Employer Changing Pension Scheme

    Hi everyone, I have a client who has moved from Smart Pension to NEST pension. As its been more than 12 months since all four employees opted-out on Smart Pension, TPR told me they must be re-assessed once again when joining NEST. I have created a…
  • Free Pensions webinars - Sessions available in June - Booking now!

    Bookings are open for a series of live webinars in June that will focus on Pensions in Sage 50cloud Payroll . Featured topics: Get to know Pensions - Thurs 9 June @ 2pm Pensions module - Thurs 23rd June @2pm Pension Re-Enrolment and Re-Declaration…
  • Pension Data Resend?

    Hi everyone, I have recently taken over our weekly Payroll role temporarily whilst we await a new member of staff. I normally only do holiday cover but my colleague has suddenly left the business. They have obviously had an issue from week 36 (7th Dec…
  • Automatic Enrolment Re-Enrolment Notice

    When I ran the automatic re-enrolment process this week, no letters were produced to inform employees who'd previously opted out that they'd been re-enrolled. I can't find any in the reports section either. I know that when I ran the same process 3 years…
  • Pension Submission Error - URGENT

    Hi, I've attached screenshots of the error messages from last week. We haven't been able to submit for a while and have resorted to a manual workaround as we were unable to resolve. That is no longer workable as it's becoming too much of a challenge…
  • People's Pension - Maintenance File

    Good afternoon all, When running the 'Send Pension Data' process, a full list of employees is generated but only Contribution Schedules are showing in the Event column. No Member Enrolments show and no Maintenance File is generated. This means that…
  • Auto Enrolment - Jobholder letter

    Hi, I have just produced some Jobholder letters to send to new employees and note that it is quoting the old rates of a minimum total contribution amount of 5% with the company paying 2%. How can I change this? Thanks Sarah
  • Pension Exchange

    When will the Pension Exchange be rolled out to everyone who uses The People's Pension?
  • Unable to export file for NEST

    FormerMember
    FormerMember
    I am trying to export pension data for NEST but Sage keeps marking 2 employees with errors, that are stopping Payroll from creating the files. The 2 employees are being re-enrolled and the errors all read "The Enrolment Date cannot be in the future" …
  • Pension Data Exchange Error

    We have recently updated payroll to V25 and I'm trying to enter pension Data Exchange info. It is not allowing me to do it, a message appears as follows 'unable to get property length of undefined or null service Can anyone help with this? Th…
  • Pension Data Exchange

    We are with Peoples Pension - I have tried to set up Pension Data Exchange but it tells me I can't as it tells me I need an early adopter code. Does anyone know how I get one or do I simply wait until its compatible fully with Peoples Pension? Many…
  • Auto Enrolment Pensions Module - when do I send Jobholder letter out

    We use the Pensions Module, our staging date was 1 April 2016. We already have a pre-existing pension scheme in place (unfortunately its not an AE qualifying scheme). I've issued the General Notice letters but when do I send out Jobholder letters - the…
  • Sending Pension Data monthly data not showing

    I have been using Sage Pension module for over a year now, linking to Nest Pension. In the last 2 months I have had an issue with my monthly submissions and have had to resort to manually inputting the data into the nest website. Not great when I am…
  • Editing Auto enrolment Pension letters

    I would like to make changes to the auto enrolment standard letters produced by sage. Does anyone know if this is possible, and if so how? Thanks Bahram PS I don't know if it makes a difference but we are with the Peoples Pension
  • Send Pension Data - 'No Data To Export'

    For the last two weekly payroll runs when selecting 'Send Pension Data' the error message 'No Data To Export' has appeared and no Maintenance and Contributions files have been created. I have been running the Pensions Module since April 2014 linked to…
  • Send Pension Data not including auto enrolled staff on a member enrolment report

    When I run the send pension data report it is missing off the staff who have been auto enrolled that month off of the member enrolment report. It is only including those who have been opted in? I phoned the support line and was told this may be due…
  • Pensions Module Download Problems

    I have been trying to get hold at someone from Sage all week but to no avail so I come to you for help I have purchased the Sage 50 Pensions Module and assumed this would be a simple add on to my Sage 50 Payroll that would "appear" next time I logged…
  • Is it possible to include a Cap on Earnings for pension contributions? We need to cap our employer contributions at earnings of 100k.

    Our company pension scheme for employer contributions is capped at earnings of 100k, is it possible to set this up in the Pension Module or will it need to be a manual adjustment for each employee?