Error installing 25.1.128.0 update

Question

I have tried to run the version 25.1.128.0 update several times now, each time the data access component fails to register. I have carried out the following options and still no joy, anyone any suggestions, currently this will leave none of my staff able to work on Monday as it is the server that won't update. 
 
 OS is Windows Server 2012 R2 
 
 Right clicked and ran the update package as administrator 
 
 1. ran the visual c++ redistrituable 2015 update and repair as per Sage site. 
 2. opened %temp% and tried to update only the Data Access Component update 
 
 All options result in the exact same error.

Ian C · Answer

Hi Pamela, 
 Can you try the following for me. 
 Go to C:\Windows\SysWow64 and find sg50sdoengine250.dll can you rename this to have the word &lsquo;old&rsquo; in front and run the installer again. 
 Regards, 
 Ian 
 Sage UKI

Ian C · Answer

Hi Pamela, 
 V25.1.128.1 can be downloaded as a full program rather than an update from the download section of MySage, This would go over the top of previous versions of v25. I would of maybe tried installing that before the approach you&rsquo;ve taken but both options should in theory of worked. 
 It sounds like something&rsquo;s not right somewhere and this may be easier to troubleshoot in real time, i&rsquo;d recommend contacting support via webchat or on 0845 111 5555 who can trouble shoot further and supply you with the correct answer. 
 Regards, 
 Ian 
 Sage UKI

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Error installing 25.1.128.0 update

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