EFT - missing transaction in A/R

I am new to EFT transactions so as a test I created two transactions (one each for two customers).  I received two payments under the receipts Journal and used the Pre-Authorized Debit as a method of payment with receipt #s CP1 and CP2.  I then exported the EFT file which found the two transactions and created the EFT file (which failed to be recognized by my EFT provider).

My problem is that the two transactions cannot be found anywhere in Sage 50 except under the Export to EFT process.  The two payments do not show up in my clients A/R...

I assume my problem and the EFT failure at my provider are two different problems but are they related too?

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  • 0

    Hi Mike-NS,

    Are you saying that the Sage 50 receipts for EFT payments .DAT file you generated and sent to the bank can no longer be found?

    If that is the case and hopefully you did not restore a backup, please make sure to do a Customer Ageing report by going to Reports > Customers and Sales > Customer Aged. Select your customer(s). This should show the entire receipt history for a maximum of 999 days. You can also see KB 34719

    Hope this helps.

    Best regards, Denesh

  • 0 in reply to DeneshS

    the .DAT file is good.  The problem is that the receipt created in the receipts journal are not showing up on the Client's A/R or anywhere else for that matter.  Its like the journal entries for the whole post is missing but the transactions still show up in the EFT upload process.

  • 0 in reply to Mike-NS

    If you have already followed KB 34719, then I would recommend to phone support and have one of our agents look at the data file.

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