Why is the text and/or buttons cut off in Simply Accounting 2010 and 2011? (Vista and Windows 7 users)

Hi all,

I thought I'd talk about the topic described in the title as I've gotten this question in chat support as well as our phone agents have been asked this question too. After opening the program, clients notice that the text in the home screen and/or in modules i.e. Invoice, Payments, Receipts, etc appear cut off or unreadable. Also certain buttons such as the "browse" button when opening a company file or restoring a backup is not fully visible or the word "browse" isn't appearing.

In my experience the issue described above in the title usually happens when the font size is changed in Windows Vista or Windows 7. The location where to adjust the font settings are slightly different. Most likely the font size was set to "Larger" or a "Custom DPI" setting larger than 120. The fix is to change it to the default size ("Default Scale" for Vista or "Smaller - 100 % default" for Windows 7). If the default font size is too small for you I find changing to "Medium - 125 %" for Windows 7 or a "Custom DPI" size of 100-106 seems to do the trick. You can try a larger DPI size like 110 or higher, but I find the closer you get to 120 DPI is when the issue occurs again. The links below are from the Microsoft Knowledgebase on how to adjust the font size for Windows Vista and Windows 7 respectively.

Windows Vista: http://windows.microsoft.com/en-US/windows-vista/Make-the-text-on-your-screen-larger-or-smaller

Windows 7: http://windows.microsoft.com/en-us/windows7/Make-the-text-on-your-screen-larger-or-smaller

Anonymous