Troubleshooting Tips for the 2019 Install!

3 minute read time.

While installing Sage 50 CA did you get an error message? After the download and save, did you right click and run as admin? Is this a brand new machine or an upgrade? Server or workstation? 

These are the basic questions that we support agents ask ourselves when beginning to troubleshoot. 

LIVE Sage 50 CA 2019.0 installation help is available

Review this Sage City post.  Avoid the wait times there will be upcoming webinars available this week for support install help. Check back for more dates soon. 

Sign up for our quick webinar step-by-step walk through. Depending on the date you want to connect, use the registration links below for the webinar.

  • Sessions start at 10:00am EST (7:00am PST) Mon-Fri. 

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October 22nd, 2018

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Below are some common hardware and systems  issues  to look out for:

Hardware Issues

Common hardware problems are caused by:

  • Not having enough RAM or CPU
    • Results in a slow machine
  • Hard disk failure
    • Results in the machine crashing and or showing the blue screen of death. When a  hard drive is starting to fail, it no longer saves or it causes the disk to make lots of noises. 
  • Network card issues
    • Results in being unable to connect to any network.
  • Graphics card failure or motherboard issue
    • Results in a device that keeps restarting because of a graphics card failure or because of overheating.

Device Driver Issues

Device drivers are used to communicate between hardware components, if a driver is out of date, becomes corrupted, or even the wrong driver is used for the system, these issues can be caused:

  • Peripherals not recognized or do not work as expected
  • Full features / functionality are not available
  • Slow / Reduced performance or blue-screen stop errors
  • Computer keeps restarting due to graphics card, motherboard, or network driver issues 

A device driver looks like this 

not this!  :)

You can use the Device Manager tool via the Control Panel to see and manage the hardware that is connected to your computer. In the list, check for exclamation marks, question marks, and red crosses for clues to what's wrong.

Still stuck and need help?

Have you done all of your Windows updates? If it's Windows 10, then check the resources below that include more details  about firewalls and steps to take. Should the issue persist, check the Knowledgebase for articles  or check  and or post your question on Sage City's Forums, you can also contact our Sage 50 CA Technical Support Team at 1-888-522-2722 (an active support plan is required for remote assistance).

Other Resources:

Customer Question

KB ENGLISH Article

KB FRENCH Article

How to setup Sage 50cloud

SageCity Blog

SageCity Blog

Download:

 Version 2019

93404

260-1009020

How to Activate  Sage 50?

29962

260-1000182

*Please see this blog for a list of useful articles on Sage 50's Common Questions.

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That's all for now, thanks for reading!

For more resources visit: Sage Product Support Resources for help with products in North America

Sage 50CA:

Sales: 888-261-9610

Service: 888-222-8985

Support:888-522-2722

 

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