Top 5 tips to be sure you are contacting “the real Sage” for software assistance

In addition to online product help, Sage offers support for most products by phone and chat, but how do you know you are speaking with an official Sage Services team member? We want to help you access product information and assistance quickly—but when you need to talk to us, we also want to ensure you are speaking with an actual Sage authorized product expert. Follow the tips below to make sure you always have the official Sage product resources and contact information at your fingertips!

  1. Identify imposters: use care when searching the web to find Sage contact information
    • Search engines—such as Google or Bing—are a great resource, but it can be difficult to determine if the results returned to you in a search are leading to official Sage resources.
    • Scammers pretending to represent Sage or a company acting on behalf of Sage, use fake (but sometimes official-looking) Sage phone numbers, emails, websites, and social media accounts. However, scammers can be bad at faking the “look and feel” of a brand. For example, if you notice on a website that a logo is altered or the brand colors seem off, it may be an indication of fraudulent website. For example:



  2. Read the fine print: look for disclaimers and non-Sage branded websites
    • Although all Sage official websites and emails include “sage.com” or “na.sage.com” as a part of the domain, please be cautious of websites with very similar domain names. 
    • NOTE: Sage University—the official training resource for Sage solutions is an exception at www.SageU.com.
    • In addition to verifying the domain name, it is best practice to read content in its entirety, including disclaimers, to ensure you are always using official Sage resources.

  3. Trust your instincts: if it doesn’t seem right—it’s probably not
    • Don’t send money or give out personal and/or bank details to someone you are not sure is acting under Sage authorization—whether it comes as a text, phone call, or email.
    • Don’t click any links or open attachments unless you are expecting the email or know who it is from. If you do receive an unexpected email with links or attachments, contact Sage using one of the resources below.

  4. Bookmark it: official Sage Customer Resources websites
    • Sage websitewww.Sage.com 
      You can always start on the official Sage website: www.sage.com, to be sure the information you get is genuine. 
    • Sage Support Resources website: www.SageCity.com/Resources
      Located in Sage City (the official Sage online community), this is an easy to remember URL for finding official assistance for Sage solutions—including links to items like support forums, Sage Knowledgebase articles, Sage University training, and Chat assistance. 

  5. Report it: don’t let scammers get away with fraud

We want you to always have the best experience possible when using our software; ensuring you’re talking to “the real Sage” is part of that goal.

See Also:
Sage City: “How do I know I'm contacting Sage for assistance with my software?”
U.S. FTC: Pass it on: tech support scams

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