Thank you so much.  I just thought this would be a fairly common situation--setting up clients with a credit balance--but there is so much to Timeslips that I can understand now that individual settings are probably the key.  I am the only one in our office who works with this so I will look into the takeover with the fee as getting eyes on my settings may be the best for us.  Thanks again.  Sue

Sue, the problem is that we don't understand why it isn't printing either.  There is nothing particularly unusual about the credit balance, so we are left sort of scratching our heads about what it could be.

Hence the recommendation to just have one of us look at it.  Often times that is a lot faster than trying to diagnose something via a few sentences/clues here on the board.

Hope this helps.  

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Nancy Duhon, Esq.

Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza

Duhon Technology Solutions, LLC

a member of Certified Resources Network, LLC

[email protected]

404-325-9779

Providing personalized local and remote online support for Timeslips users for over 20 years. Available for private consultations, including older/unsupported versions.

HOORAY!!  I figured it out--Payments are applied against slips and Credits are applied to a future invoice.  I was applying these as Payments when they should be applied as Credits and then the invoices will print showing the credit balance (until slips are added to the account).  Thanks again to everyone.  Sue