I work for a small law firm.  We recently purchased 2 license upgrades for an upgrade from 2015 to 2018.  I tried to install the upgrade over the weekend (when technical support is closed) and now I am stuck.  It seems that I did not realize I needed to convert the data base from our 2015 version beforehand.  Also, this 2018 version seems to not have the same installation/application requirements that the previous versions did.  Now I've installed my upgrade but cannot access my database. Every time I try, I get this message:

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Sage Timeslips has encountered an error



Unable to create database TSReg



Area: System Error


Error Code: n/a


Class: Exception



Version: 26.0.1.228


Date: 8/6/2017


Time: 5:23:24 PM



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Does anyone have a solution or even an idea of where to start?  I'd appreciate it very much.  Thank you.