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ski4404

Cannot verify account because of system date error

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Posted By

I've just upgraded a client to Timeslips Premium.  At the end of the install process, the installer tried to verify the registration but it keeps failing with the message, "Sage Timeslips Premium cannot verify your account.  Your system date does not match the current date."  Of course, I have verified that the current system date, time and timezone are correct.  The software claims it will stop functioning in two days if this isn't resolved.  Does anyone know what the problem could be?

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    Out of desperation I tried restarting the Windows Time service on the server where Timeslips was installed.  I then used the Timeslips Administrator to re-run the verification and it worked.  I'm not sure if it was because of the action I took or if it was the fact that we just rolled past midnight here but the problem is solved.

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    After having to reinstall Timeslips Premium (build 27.0.2.233) on our Windows 2012 R2 server, I had the same problem.  Although I did stop and restart the time service, as suggested in the note, I think what actually fixed the problem was rebooting the server.  I did not have to manually re-verify the registration, as it worked just fine following the reboot.

  • 0 in reply to pgreen

    Thanks pgreen for letting us know.  Appreciate it.

    Nancy Duhon, Esq.

    Duhon Technology Solutions, LLC

    Master Certified Consultant for Sage Timeslips

    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.

    404-325-9779

    [email protected] 

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