The fact that an invoice is not available to be undone does not mean it was not approved. Check slips on that file for yellow envelopes indicating billed. For a list of what might preclude the ability to undo a bill search Timeslips help for "undoing bill approval" and you will see a link for "what will prevent undoing bill approval". Often it is as simple as putting the next bill for the client into proof stage. Hope this helps.

Thank you Allen. I am still seeing the same issues. Yes the yellow envelopes are there. What I am noticing is in reprint bills, there are more invoices there than in show receivables... Does the service releases fix these type of things? The company upgraded in May 2016 to version 2016 and maybe a database carryover did not do the trick?

Thanks again!

Wouldn't worry about that at all. Reprint bills is not intended to show current A/R status. And it is entirely possible you might have duplicate bill images in your reprint bills. If you have not installed service releases I recommend that you do so as soon as possible.

Thanks. Problem is there are two bills prior that need to be deleted/undone. I realize you cannot undo that far back, but we have a problem with an invoice that lists "paid in full" and it was not. I tried to write off one of the invoices and it completely messed up what we currently are owed. I know this probably makes no sense. Here is a breakdown:

Sent 4 invoices to a client from April through May.

Two invoices were generated in April and two in May.

I need to take out the first April invoice as it was inadvertently billed. Because I cannot go back that far, I thought to just write it off and the A/R for the two most recent bills would be there. Not the case because one of the May or April invoices were paid in full and that was a mistake. When I look in show receivables, the amount is correct on what they owe for the last two invoices and nothing else, but if I put in the payment for one of the two, it gives a credit, which is not correct either.

I am lost...and thank you again.

It may be possible to go to the payments and change the invoices to which the payments are applied. Otherwise, you have to settle for a correct total balance but incorrect on individual invoices (if I am understanding correctly).

It would appear you have a bit of a mess. I am reluctant to comment further without being able to see what you are talking about.

This sounds like a case where a call to a data-certified consultant or Timeslips support is going to be needed. Likely there is some data damage related to those transactions that will require some minor 'surgery' on those clients accounts receivable transactions that are affected.

More often than not, this is due to an error that happened during the bill approval process - the worst time that can happen; lots of possible complications - and that was not taken care of at the time of the occurrence.