So kind of Sage to insist I buy an upgrade in order to get a technical support contract because they no longer support Timeslips 2013 AND charge me full price, not upgrade price AND then not send me the serial number or activation code for the new install.

On top of that, tried to install malware on my computer--browser add on and "Media Converter"--then blamed "corrupt Windows installer" when it kept shutting down the new install.

Perhaps the best part was that the new install uninstalled my 2013 before it shut down.  Then I had to reinstall 2012 and the 2013 upgrade.  

After trying to get help online over the weekend and responding to 3 or 4 emails about why I could not sign on, yesterday finally got e-mail saying "ignore all those e-mails. they were from UK site. Sorry. Ta."

I e-mailed to product install, got a bounce saying it's not monitored.

Worst customer support experience I've had in years.  I'd rather buy a used car.  Fortunately, American Express was there to make sure my issues will be addressed--some day--and until then, the charge is disputed.  If this is resolved I'll use it for 2016 for its life cycle, and look at PCLaw and other options while doing so.

Sage must have a lot of institutional clients whose managers never see how much time is lost just trying to get them to respond to simple questions about information that should have been provided AT THE TIME OF SALE.

Would be comical if it were someone who works for Sage who was on the receiving end of this nonsense.

Carl Varady