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Invoice number will not change for client and all payments show up on invoices

Posted By dionne321ca over 8 years ago

I have one client whose invoice number repeats every month, and their invoice shows all payments made to receivables and funds account not just the current payments. How do I fix this?

0 Caren2 over 8 years ago

Sounds like an invoice for the client has never been approved.
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0 dionne321ca over 8 years ago in reply to Caren2

When I go to reprint bills it does come up with all of the invoices as proof, but each month they have been approved and nothing is sitting in the proof stage. Any ideas how to fix this?
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0 Caren2 over 8 years ago in reply to dionne321ca

I have seen this happen when there is a problem in the database. It was also a problem in some versions that might be fixed with a service release.
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0 dionne321ca over 8 years ago in reply to dionne321ca

Thanks, that is what I was thinking. We don't update our program every year so I guess I won't know until we upgrade.
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Invoice number will not change for client and all payments show up on invoices

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