A client's invoice is sometimes G: and sometimes C:

I have a question about global and custom invoice numbers.  I have checked "custom" for all clients.  However, in the reprint list, sometimes an invoice is listed as G:xxx rather than C:xxx.  The number itself is correct.  So, for example, if the invoices are 1, 2, 3, and 4.  In the reprint list, it might show up as C:1, C:2, C:3, and G:4.  Why is that?  I think I fixed this once upon a time; but can't remember the steps.  Appreciate any guidance.  Thanks.

  • 0
    All that I can tell you is that G: is for a General or program wide numbering scheme and C: is for a custom numbering scheme for that client.

    Very few of my clients use custom numbering, but it is there for those who have a need for it.

    How are you using the custom numbering? That might provide a clue as to what is going on. Also, double check that the client with the G: number has that custom option checked.

    Hope this helps.

    Nancy Duhon, Esq.
    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney
    Duhon Technology Solutions, LLC
    a member of Certified Resources Network, LLC
    [email protected]
    404-325-9779
    Providing personalized local and remote online support for Amicus Attorney andTimeslips users for over 21 years. Available for private consultations, including older/unsupported versions.
  • 0 in reply to Nancy Duhon
    Thank you for replying. We use custom numbers for all of our clients. And in the Accounts Receivable tab of Client information for each client we have not highlighted the button for "use global invoice numbers." I don't see anywhere to affirmatively select custom (other than the button that says "Next invoice number"). I have a vague (maybe incorrect) recollection that there is some general setting that can affect global v. custom numbers.
  • 0 in reply to lhills
    I am not aware of any general setting that would override the per client setting.

    What is your custom numbering scheme? How does it work?
  • 0 in reply to Nancy Duhon
    Each invoice is numbered with client code and invoice number. So Acme client is assigned a client number of 101. Acme's tenth invoice will be numbered 101-10 and the next one will be 101-11, etc. Nothing particularly special. It works most of the time. But from time to time in the list of invoices, I will see an invoice referred to as, for example, G:101-10. The preceding one may have been C:101-9.
  • 0 in reply to lhills
    Thanks. I just spent a few minutes trying to reproduce this behavior and I could not. Not sure how that is happening.

    Nancy Duhon, Esq.
    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney
    Duhon Technology Solutions, LLC
    a member of Certified Resources Network, LLC
    [email protected]
    404-325-9779
    Providing personalized local and remote online support for Amicus Attorney and Timeslips users for over 21 years. Available for private consultations, including older/unsupported versions.