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Sullivan

Bills are missing details

Posted By

Timeslips 2015 - Generating and printing bills was working fine for months. Last month it started having a problem. Out of the blue, when bills are printed they do not show any work details (ie 1/1/15 - 30 minute phone call, 1/15/15- 2 hour meeting, etc). The bills just show the balance due. If the user does a reprint of a client bill, the work details appear on the bill.  It is only when the user generates and prints bills for all of the clients that the work details doesn't show up. Generating Bills Report Options the following are checked...

Review proof and revision stage bills first.

Release slips marked hold.

Matching envelopes and labels.

Any help would be greatly appreciated. Thanks in advance.

  • 0
    I'm stumped as to how you could have a reprint with the details without printing them the first time that way.

    VERY unusual. Not sure what is going on there.

    Hope this helps.

    Nancy Duhon, Esq.
    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney
    Duhon Technology Solutions, LLC
    a member of Certified Resources Network, LLC
    [email protected]
    404-325-9779
    Providing personalized local and remote online support for Amicus Attorney andTimeslips users for over 21 years. Available for private consultations, including older/unsupported versions.
  • 0 in reply to Nancy Duhon
    It sounds to me like the items were already billed and approved. Therefore, when you generate new bills it is only showing the balance. First, go and look in the slip list at one of the billing items that you think should be showing up. Does it show as billed? If not, then I suggest you close all open windows in Timeslips. Then go to setup - preferences - appearance/interface - restore all windows to default. Then try again. This will remove any "stuck filters" that might be impacting the billing process.
  • 0
    This may be an issue with the Generate Bills template itself.

    While in the Generate Bills section click on the right side "Clear to Default Filters" and re-add all clients and dates you will be billing that run. If you re-use a generate template it may have an error in it which won't come up if they search for database corruption. In display mode it may look fine, but won't show up if you print the bills to PDF.

    Hope that helps!
  • 0 in reply to MegT
    Thank you for your post. I will have the timekeeper give this a try. She is new and she is struggling with the program.
  • 0 in reply to Sullivan
    It is not unusual for a new user who has had little or no training to have trouble with either Under-Approving or Over-Approving the billing.

    Also, it sounds like it 'might' be a Filter, not an Option that is your problem here, but really hard to say without remoting in and looking at it.

    Hope this helps.

    Nancy Duhon, Esq.
    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney
    Duhon Technology Solutions, LLC
    a member of Certified Resources Network, LLC
    [email protected]
    404-325-9779
    Providing personalized local and remote online support for Amicus Attorney andTimeslips users for over 21 years. Available for private consultations, including older/unsupported versions.

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