Missing Client List

SOLVED

Hi everyone! 

I'm running into a strange issue.  We recently migrated our database from one server to another, and we did this by backing up on the old server, and restoring from backup on the new server, as a phone support rep told us we could.  Everything is working for the most part, thank goodness.

What I'm getting stuck on is the fact that the client list is empty for every user, except one.  She has full access, and can see all clients new and old.  Everyone else sees a blank screen.  I'm not sure how the migration would have or wouldn't have affected this.  I believe the client list is in the database, and not the local workstation.  I still have access to the old server.

Any thoughts? Thanks in advance for any help!

  • 0

    Check and see under Setup, Features Enabled whether you have the feature called My Lists turned on.  If you do, try turning it off and see if that helps.  If not, you can always turn it back on.  It is a simple test.

    Hope this helps.  

    If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below.  Thanks.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 21 years. Available for private consultations, including older/unsupported versions.

  • 0 in reply to Nancy Duhon

    Thank you for such a quick reply!

    Unfortunately, that didn't help.  Turning off "My List" under Timekeeper within Features Enabled didn't fix the issue.  Not sure if this is normal, but after exiting and re-opening the program, that feature is automatically turned back on.

    This was all done on a workstation that is unable to see the client list.

  • 0 in reply to Thai

    Do they see the column headers for the list at all?  Things like Nickname1 and Nickname 2?  Can you click on one of the headers to have it sort by that header?

    Hope this helps.  

    If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below.  Thanks.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 21 years. Available for private consultations, including older/unsupported versions.

  • 0 in reply to Nancy Duhon

    We can see the nickname and full name columns, etc, but I'm not sure clicking on it to sort does anything, since I don't see feedback from the button.

  • 0 in reply to Thai

    Right-click on the screen where the name should be listed and see if my list is checked if it is then check the all instead

  • 0 in reply to Caren2

    That doesn't change it either :(

    Edit: Rather, only Nickname 1 and Nickname 2 show up, so de-selecting My Lists isn't an option.

  • 0 in reply to Thai
    verified answer

    Hate to state the obvious but have you verified that all machines are pointing to the same database (bottom left of screen).

    If you have done that try the following tests:

    1. On the machine that works, login as one of the other users. Same problem?

    2. On a machine that does not work, login as the user that works. Same problem?

    3. On a machine that does not work, open the explorer database and see if the problem appears there.

    Trying to isolate if it is computer/install issue or database issue.

  • 0 in reply to Caren2
    SUGGESTED

    Hate to state the obvious but have you verified that all machines are pointing to the same database (bottom left of screen).

    Yup, all pointing to the same database.

    If you have done that try the following tests:

    1. On the machine that works, login as one of the other users. Same problem?

    Nope!

    2. On a machine that does not work, login as the user that works. Same problem?

    Yup!

    3. On a machine that does not work, open the explorer database and see if the problem appears there.

    Did not get this far.

    Trying to isolate if it is computer/install issue or database issue.

    It was an local install issue!

    After trying out the first two troubleshooting steps, it led me believe that the issues lay not with the database, but with the local workstations for sure.  Instead of trying to find any other options to change, I simply re-installed Timeslips on the afflicted workstations, using the "localinst" folder on the server.  After re-installing, the client list shows up perfectly.  I'm not sure if there's another solution, but this way worked for me!

    A big shout out and thank you to both Nancy and Caren for their help!

  • 0 in reply to Thai

    Glad you got it working. Reinstalling was probably the simplest solution!

  • 0 in reply to Thai

    Glad you got it working.

    Just as an FYI for anyone who reads this thread hereafter, the local workstation installs should pretty much ALWAYS be done from the \Timeslips\LOCLINST\Setup.exe that you get when you install the first time to the server.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 21 years. Available for private consultations, including older/unsupported versions.