Previously billed slips not showing as billed

I have previously billed slips that are appearing as charges on the subsequent month's bill. However, the previously billed individual slips do not show the customary envelope. But, their total does show current portion of the A/R. Thus, that amount is doubled in the client's final payable. This is happening with several clients. I tried rebilling those slips and then writing off the duplicate receivable generated. It actually worked, showing the slips as billed and getting the A/R balance correct. However, it makes for an untidy bill and confusing detail for the client. Why is this happening and is there a more elegant way to resolve this issue?

  • 0

    Sounds like their was a hiccough when you were approving your bills. If you could undo the last bill that might allow you to do some fixing. I would run database verification to make sure there are no errors.  

    One thing you can do is setup a flat fee for $0 for one bill and run the bill for the slip period with the issue. This will bill all those slips and give them a dollar value of $0. This can impact reporting so whether or not it is a good idea will depend.