Timeslip 2011 TS Remote

Hello Everybody

This is my Timeslip setup: One full license on a laptop; main data on server; remote access from another laptop. It has been working wonderfully. Now the remote computer when trying to exchange slips with main data shows an error code, then the following appears
(Thu Aug 21 10:35:14 UTC-0400 2014)

Address: Exception tbDEDDatabase ExceptionC in moduel TSRemote.exe at 003BB627

Somebody can help? I have two additional questions:

1. Would this be solve if I migrate to 2014 or 2015.?

2. Is 2014 or 2015 compatible with XP?

I would appreciate any help.

  • 0

    You are using Timeslips Remote? Timeslips remote has been discontinued.  I would not expect an upgrade to solve a problem like this. Timeslips v2014 was supported on Windows XP, v2015 is not. However, Windows XP is no longer supported by Microsoft.

  • 0 in reply to Caren2

    Actually, Timeslips has not been supported on the obsolete Windows XP platform since Timeslips 2013.

    Timeslips Remote is replaced by Sage Timeslips eCenter and is a web based product on a subscription fee basis.

    System requirements documents are available on the Knowledgebase at http://support.na.sage.com

  • 0

    Hard to tell from the error, but I'd probably just archive the new slips in the remote database, import them into the main database and create a new remote database from the main to try to reset everything.

    Caren and Roger are correct.  Upgrading will not help.  In fact, you would lose the TSRemote capability and have to go to the subscription eCenter model.

    However, if both machines are hitting the same server, you could just upgrade and get a additional full license for the second user to allow simultaneous access of the main database. No more remotes and combining necessary.

    Hope this helps.  

    If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below.  Thanks.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 20 years. Available for private consultations, including older/unsupported versions.