Our law firm has been a TS customer since 1992 and it never seems to amaze us how many "bugs" the various versions have. The Adress Violation Error message you described is EXACTLY the message error we have starting when we upgraded to 2011. It crashes our program. We are runniung Windows7. We have spent hours with TS support -- all to no avail. VERY FRUSTRATING. Also, when we upgraded to 2011, althought we werre promised a "seamless transition" -- we had a "data conversion error" and had to send our data to Atlanta (again after a lot of wasted time and outside IT expense).
Most recently we had a client request that we use LEEDS to transmit our bills. (As us insurance defense attorneys know, each client has their own special technical requests which require billing flexibility.) Of course our TS 2011 was not LEEDS compatible so we had to spend several $$$$ with SAGE to upgrade to the latest and greatest TS (bought on 12/3/2013). Our sales rep at SAGE was "Dina" (or "Nina") We told her about all the problems we had upgrading to TS 2011 (data conversion and the aforementioned "address violation error") we were again given assurances that this would be an easy transition. Guess what -- SAGE LIED.
Yesterday (12/6/2013) we had our outside IT vendor here for two hours (during which TS was offline) and we again had a "data conversion" error. Our IT vender spent hours on the phone with a difficult to understand foreign rep that did not help. We begged to speak with a "data transfer specialist" in the U.S. only to be told by the foreign rep that he could not give us the number. We then called the sales department (because they are in the states and speak english). The first sales rep wanted to know whether our firm considered purchasing the "premium support" so we could get help from someone who spoke english to which I replied that if SAGE did not sell defective software we would not need premium support and has SAGE considered ever consider that. He then said he would trannsfer me to premium support (after making a big deal about how he was not supposed to do this). We were then put on hold for another 10 mins only to get picked up again by someone overseas who was not in premium support and had no clue what was going on; i.e. right where we had started from 2 hours earlier.
We called sales back a second time and told them the same story. By coincidence we got the sales rep (Dina or Nina) that sold us the program earlier in the week. She remembered me telling her all the technical problems we have had with upgrading our TS over the years ( I won't even get into the earlier episodes - like a glitch in one version that deleted all of our UNBILLED timelsips when I tried to purge "billed slips only." That episode actually resulted in a lawsuit against Sage in the mid-'90's.) Anyway, we told Nina (or Dina) that our IT guy was still in the office. She PROMISED that someone from Premium Support would call right away to see if we could get the program installed and data converted. 24 hours later and NO ONE HAS CALLED FROM PREMIUM SUPPORT.
In summation -- poor products and even worse customer service. For a company that knows it caters to professionals who value their time, Sage really doesn't seem to care! And as Forrest Gump said: And that is all I have to say about TS/Sage. P.S. I am curious to see if this post sees the light of day.
