Retainer/Payment Issue

Hi everyone! 

I have a rather strange issue going on, I use Sage Timeslips 2011. I have a client that paid a retainer towards their account on 10/24/13. I entered it as a normal payment, transferred the funds to his retainer account, but when generating an invoice it's not taking funds from the retainer, I do have the "Automatic payment of new charges on bill" checked. The time entries on the account are ranging from 10/1/13-10/12/13. 

To try and resolve the issue I generated a bill with ONLY the transfer on the bill trying to apply it before a bill with the time entries was created, I then generated a bill (in revision mode) with the time entries. This didn't resolve the issue and I was then unable to undo the previous bill with just the transfer on it. 

I tried to delete the payment and re-enter it, it wouldn't let me because the transfer was associated with it. So I deleted the transfer so I could delete the payment, it still won't let me delete the payment it still says that a transfer is associated with the payment even though it's deleted. 

Any help would be super awesome, oh and I don't think I have a super recent back-up either [*-)]

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    I'm a Timeslips fairly new newbie, but I think because you entered the retainer as a normal payment instead of a payment from client to funds, that could be the issue. I see this is an old post, but I thought I would write anyhow.
  • 0
    You don't HAVE to depend on the automatic payment from the funds account to occur. You can always just enter a manual Payment from Account before you run the bill to insure that it happens as you want it to.

    The automatic is nice when it works because it cuts down on having to make all those manual payments from account.

    Hope this helps.

    Nancy Duhon, Esq.
    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney
    Duhon Technology Solutions, LLC
    a member of Certified Resources Network, LLC
    [email protected]
    404-325-9779
    Providing personalized local and remote online support for Amicus Attorney and Timeslips users for over 21 years. Available for private consultations, including older/unsupported versions.