Invoice shows up twice in Billing History

Any idea why sometimes a bill will show up twice in the billing history list?

 

Same invoice number, same billing date, same charge, etc.  An exact duplicate.

 

Can these be removed?  They are skewing our A/R reports because they are adding the invoice balance into our outstanding A/R twice.

 

I've already done a data verification and it found no errors.

 

Any other suggestions?  Is there a way to prevent this from happening?

 

Thanks,

Traci

  • Usually when you see two of the same bills there was a problem at the time you generated the bill or approved it, however these usually don't impact the AR balance.

    is the client on a flat fee?

    Can you undo one of the invoices? If you can, and you do, does it unmark billed slips?

    If you run a statement for this client, with no date range, does it show the same balance? Does Billing Assistant show the same balance?

    We might need to rebuild the AR balance for the client but I would only do this as a last resort and after checking some other things out.

  • After more research I've found that these duplicates are NOT adding to the AR balances.  Also, some of these duplicates have different dates but the same invoice number and balance.

     

    As far as the date issue goes - it looks like, on most of them, I initially printed them on a Friday but they weren't approved until Monday.  

     

    I've tried to undo one of the invoices but it won't let me.

     

    Most of our clients have paid the invoice but the duplicate still shows as unpaid, though their AR balance is $0.

     

    Also - we are using Timeslips 2011.

     

    Any other suggestions that you think I should try?

     

    Thanks!!

     

     

  • If they are not impacting the balance, you can just leave them. If they are impacting the balance then there's a different issue.

    If you really don't want them in the reprint list you can delete them by goign to bills - reprint bills. Mark the invoice and click delete. This will not impact the billing in any way, jsut removes the copy from  the list and therefore removes the ability to reprint that bill.