Does it put in the date, hours and amount?  But just not the description?

That _is_ an odd one.....

Nancy Duhon, Esq.
Certified Consultant for Timeslips, Amicus Attorney and Credenza
Duhon Technology Solutions, LLC
[email protected]
404-325-9779
Providing personalized local and remote online support for Timeslips users for over 18 years. Available for private consultations.

Please verify that the client is using the same bill layout as other clients. You might want to change the layout for the client and then change back. 

Yea the date and the amount is shown but not what I entered in the slip discription.

Yes I am using the same bill layout as with my other clients.

What about the pre bill worksheet, does the slip description show up there?

 

Higginbotham wrote:

Yes I am using the same bill layout as with my other clients.

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Noy yet

It doesn't show up there either.

Higginbotham:

Unfortunately, that is just a very odd circumstance, that I've never seen before.  So, there is no sort of FAQ type of answer for it.  I think it is really going to take someone putting some eyeballs on it to get this resolved.

If you have a current tech support contract, I'd advise you to use it and call up Sage. If you have worked with local consultant who can physically go to your office and take a look, I'd advise booking an appointment.  If you do not have anyone that you work with, and no support contract, you might want to reach out to some of the Certified Consultants here in the forum to get us to look at it on an hourly fee basis remotely.

Nancy Duhon, Esq.
Certified Consultant for Timeslips, Amicus Attorney and Credenza
Duhon Technology Solutions, LLC
[email protected]
404-325-9779
Providing personalized local and remote online support for Timeslips users for over 18 years. Available for private consultations.

Take a look at the client billing arrangement. What is it set at? This might be causing the issue.

Otherwise, you will need to work with a certified consutlant or technical support.

What should I look for in the billing arrangement that would be causing the problem?