Teamviewer 7 - Sage Timeslips locks up

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Sage Timeslips
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Teamviewer 7 - Sage Timeslips locks up

  • Does anyone now how to get around the Lockup problem when using Sage Timeslips 2013 with Teamviewer 7 & Windows 7 64bit... It is Driving me Crazy...

  • Right now, it is just a known issue between Timeslips and Teamviewer.  Both programs work fine if the other is not running, so little incentive for either to figure out the conflict.

     

    Hope this helps.  

    If you think this suggestion was especially helpful, please consider clicking the KUDOS! (yellow) icon in this message.  Thanks.

    Nancy Duhon, Esq.
    Certified Consultant for Timeslips, Amicus Attorney and Credenza
    Duhon Technology Solutions, LLC
    duhon@duhon.biz
    404-325-9779
    Providing personalized local and remote online support for Timeslips users for over 18 years. Available for private consultations.

  • No this doesn't solve anything... i have $2700 for a seven user system and i have to switch a $7000 support prgram to use it... we current support over 300 computers around the world and i need a better solution then just turning off teamviewer to use timeslips...

     

    i am getting around it for now by using TStimer through the day and then switching of teamviewer long enough to transfer the slips... i have 7 people needing to do this daily...it is costing me both time and money to do this process x 7 people.

     

    Hope to see a solution soon...

     

    PS ... it is definately a conflict between teamviewer and timeslps as it is happening on all 7 machines. the problem does vary depending on which order you load the 2 programs.

     

    Regards,

    Jim P.

  • MrRabbit,

     

    I'd be pretty upset too, but please keep in mind that this is a user community -- just people trying to help each other out -- not a forum of Sage Tech Support personnel being paid to solve problems.  Some of the users, such as Nancy, are actually independent consultants, and they try to help out a little bit here when they can.

     

    If you want to make sure your complaints are heard, this really isn't a place that will necessarily get to the "powers that be" at Sage.

     

    Good luck.

     

    -laurie

  • thanks for that...

     

    Regards,

    Jim.

  • You can uncheck the option to use the TeamViewer QuickConnect button. This will resolve the issues for you. (Extras-Options-Advanced-General advanced settings-QuickConnect-Configure-Show QuickConnect button.)

    Happy trekkings,

    Robsant

  • Thank you for this tip.  It worked for me with Timeslips 2011 and Teamviewer 10.

  • This is a VERY common issue for many programs because of TeamViewer.

    TeamViewer's QuickConnect button is attempting to install into the header of the application(s).  This alters the CRC of the binary file - a check of the integrity of the file - and it fails the internal security check.  Timeslips looks like it's been attacked by a virus, in essence.

    When you look in TeamViewer's QuickConnect area, there is an ever growing list of known application issues, and programs that even *they* acknowledge they corrupt.  For a rarely used option, it is a very simple fix to disable it.

    To address Nancy's original comment about "little incentive to correct", Sage can't correct the issue.  We don't corrupt our file; TeamViewer does.  TeamViewer gives the user a workaround; disable the little used feature.  And also consider TeamViewer is probably 90% freeware.  Timeslips isn't.

    The Timeslips Knowledgebase article 30978 'TeamViewer conflict' is available for your use

  • RogerS:

    Thanks for the additional information.  When I originally posted back in 2012 I didn't have that information to give.  I just knew there was a conflict, not the how and why of what was causing it.

    Appreciate the post.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    duhon@duhon.biz

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 21 years. Available for private consultations, including older/unsupported versions.