Long Delay

When I am in billing assistant and I put a client on hold, or mark up or down and then save to go on to the next client there is about a 30 second delay while it is saving.  This adds up to a lot of time waiting for the program to catch up, especially when I am balancing the month end and processing 500+ clients.  It's a couple of hours just waiting! Is there anything that I can do, a work around or a way to speed that up?

  • 0
    What version of Timeslips? Is Timeslips excluded from anti-virus scanning on local computer and server? If you bring a copy of the database local, and test, is the delay the same?
  • 0 in reply to Caren2
    All good questions. Timeslips 2017. I don't know the answers to the other questions. I work remotely from home. Could that be causing the delay?
  • 0 in reply to RML
    Yes, that could be causing the delay - depends on how you are remotely connected. Anti-virus could also impact. Would see if someone actually in the office has the same experience.
  • 0
    Are you working in Single Client view or List view?
  • 0 in reply to Caren2
    Thanks, I will ask someone in the office to try. I upgraded from 2010 last July and it was working fine then! I have a totally unrelated question: when I open the Time Sheet Slip Entry box the date in the top right box doesn't match the date on the form. Right now 7/27/16 = 3/29/17. And, the week starts on Wednesday. It was fine for a few months and then one day when it was wrong!
  • 0 in reply to Nancy Duhon
    I believe I am working in the billing assistant with single clients. I balance each client separately to the worksheet that we have hand written changes etc....we have somewhat of an "old fashioned" system for getting out the bills! I actually send out invoices using excel. I never learned to design or manage the program to do the actually bill. I started using timeslips when it was a dos program and when I first converted to windows I tried to figure out how to customize my invoices. It was too confusing and I never pursued it. Honestly, I don't mind doing it the way we do, I just can't stand the delay when I try to balance.
  • 0 in reply to RML
    You need to install the latest service release to resolve the Timesheet issue.
  • 0 in reply to RML
    OMGoodness RLM, that just sounds painful to do it in Excel! But okay.....

    You may also need to clean out your temporary files on that machine, or make sure that the location of the temp files is not getting scanned. Does it seem slow when you click save, or when it returns to Billing Assistant to recalculate the bill? To test this, you could try leaving Billing Assistant closed and using the GoTo button on the Slip entry toolbar to tell the program to go to a specific slip number to make and edit. You will have the slip numbers on the worksheet, so you will know exactly which slip you need/want to edit. If it is fast with just the slip entry window open and Billing Assistant closed, then that can be a bit of a clue. If it is slow just saving the slip, that would be something else.