Hi VirginiaS,

Since it looks like you are using Sage Timeslips, I am going to move this post to that Support Group so that other users of this software will see it and can offer their thoughts and insight.

Thanks,
Derek

I thought this was the Sage Timeslips Forum. Where would I find that Support Group?

Hi Virginia,

You are in the Sage Timeslips Support Group right now.

sagecity.na.sage.com/.../

This question was originally posted in the Sage City Town Hall which is for feedback and questions regarding the community itself.

Thanks,
Derek

You can go to bills > reprint bills or just run a bill and it should show past balance. If it doesn't show the past balance then you have to go to the bill layout designer and add the section.

I have discovered that clients that have new charges on hold won't print the prior balance when I do a bill run. How can I keep that from happening? I've tried changing the level of hold and it doesn't make a difference.

Pretty sure that is the design behind holding bills. In that case, your best choice as mentioned above is to go to your reprint bills and submit a copy of the previous bill. Alternatively, you could hold the slips in question as opposed to holding the client from billing.