Hi, I have the same problem (with TS 2017 running on a server, with Sept 2016 updates) and have to manually do the backup. Tried all the Sage KBs. The other problem is that when you create a schedule backup job for 11 PM, for example, it runs it immediately??

I believe people have been asking about this for years, but there is no specific answer, besides doing it manually.

It turns out that there is a *patch* to Sept 2016 SR that might fix this problem. Going to try it later and see. Download here ... support.na.sage.com/.../viewdocument.do

The other thing you have to look out for is where you are saving the backup to. The scheduled backup has to be saved locally. It cannot be saved to an external drive.

Have you checked folder permissions? Does "Everyone" have read/write access to the folder in which you are putting your backup?

Sorry for the very late reply, but I do believe assigning 'Everyone' FULL permissions across the board is what resolved this. I had to forcibly remove the inherited permissions in order to add 'Everyone', but once this was done, automated scheduled backup of Timeslips locally worked I then use a small, free program called 'RoboMirror' to copy that local backup to an external location for emergency or disaster recovery types of purposes. I also updated to the latest SR, as Steve mentioned but that did not by itself make the backups work. However, it did fix a minor unrelated invoice issue ;>
Thanks for the insights, all!!

David

Btw - by 'across the board', I am only referring to the TS Backups folder ...