HELP!!!!! Error Message!!!! Sage Timeslips could not find the expected record.

We are using Timeslips - we have 3 databases that we use for 3 different attorneys.  Two of them seem to be fine but one of them when I click "Show Payments and Receivables" on the Accounts Receivable Screen I get the following error message: 

Sage Timeslips could not find the expected record.  The record may have been deleted on another workstation.  

We have a server but I believe that the program and data are housed on my local drive and then backs up to our server.  

Can anyone offer any suggestions??  The only thing I remember happening is that my Timeslips froze up yesterday and I had to use ctrl+alt+delete to get out of it.  

Is this problem a data problem or a program problem?  I"m not sure where to begin.  Any help would be greatly appreciated.    

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  • 0

    It is a data problem.  (Remember the other two databases are fine.)

    You may have a slight case of data corruption.  I would 1) Make a backup WITHOUT overwriting your most recent backup, then 2) click on File, Data Verification and choose to ONLY Look for errors.  Let it run (may take a while) and see what sort of results you get.  Keep/print out any errors it finds.  Report back what they are.

    The approach to fixing it depends on what the Data Verification says is wrong.

    Hope this helps.  

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Amicus Attorney andTimeslips users for over 21 years. Available for private consultations, including older/unsupported versions.

  • 0 in reply to Nancy Duhon

    It appears to be fixed!!  Thank you!!!  Our IT guy was able to remote in and fix the problem.  I haven't been able to try out everything yet but I'm not getting the error message any more that I was!

  • 0 in reply to slwagner

    Excellent!

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Amicus Attorney and Timeslips users for over 21 years. Available for private consultations, including older/unsupported versions.

  • 0 in reply to Nancy Duhon

    I get the same error message but it says "NO ERRORS FOUND"

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