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TLGChris

Timeslips upgrade 2012 to 2015 catastrophic failure error

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Trying to upgrade timeslips2012 to 2015, but shortly after the installation begins I get an error...

Feature: Sage Timeslips Application and Help Files

Component:

File:

Error: Catastrophic failure

The computer is running Windows Vista.  I've tried rebooting to remove any remnants of 2012 still in memory.  I've tried running the installer as admin.  All no good.  I would try installing it on another computer, as they have XP, Vista, and 7 mixed environment, but I am concerned that it still won't install on this PC, leaving this user unable to work in timeslips.  Please advise to how I can fix this issue?

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  • 0
    verified answer

    Have you tried turning UAC all the way off? Probably worth a try.

    Hope this helps.  

    If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below.  Thanks.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 21 years. Available for private consultations, including older/unsupported versions.

  • 0 in reply to Nancy Duhon

    You should be installing to your server or the computer that will house Timeslips data first.  Users should have full rights to the server Timeslips program and data folders and should be local admins on their computers and UAC should be turned off at least for the install on the local machine.

    Please note that once you get the server installed, you don't use the downloaded executable.  Use executable in \timeslips\loclinst on the server.  Lastly, Timeslips 2015 probably won't install on XP as it has not been supported by Microsoft in about a year.

    Good Luck!

  • 0 in reply to AllenH

    Killed UAC and it installed fine.

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