CLOSED or INACTIVE Clients becoming ACTIVE again

Each time I go do a new round of billing each month there are VERY VERY old clients who have been generating back into the active list. Is this something I am doing? How do I correct this?

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  • 0

    Depends on why they are showing up. First look at your options in generate bills to see if there's som you can check that would exclude them. Next if they have a balance and a payment showing then you have to generate a bill to match the Payment to the invoice.  Print and approve this and they should drop off

  • 0 in reply to Caren2

    They are different every time! Sometimes they have old balances sometimes they have Zero balances and absolutely no new time. I will look into the generate bills to try to exclude them but they usually don't print out when I do a pre-bill worksheet so I don't think this would apply.

  • 0 in reply to mpigg44

    What version of Timeslips? You should run a database verification with only look for errors checked. Let us know if there are any problems. Might also want to check the audit trail, if it is turned on, to see if someone might have changed status.

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