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SNS

Timeslips Locking up all day long

Posted By

I am a tech and one of my clients is a law firm. I have been working on this problem for awhile and unable to resolve it. I have worked with Sage during the install and they have not been able to help

 

Details

They have a windows 2008 SBS. The server runs exchange and is the domain controller. It has the quickbooks database on it. QuickBooks works good. The workstations are windows 7 pro will 4GB ram and the main user has 8gb with an I5 

 

We where called to this client to upgrade the network to all windows 7 computers. The had timeslips database on a local pc while they have a server. When we first found that out we asked why. If you have a server why would you want it local when there is 3 users who use it. We where told that when they first install timeslips they had it on the server but it would lock up all the time. No stop throughout the day. She then said after they moved it to the local pc it worked much better. Still slow but better. We told her there must have been a problem and it was not installed or configured correct.  It should run fine on the server. The client was very worried that it would be moved to the server and the same thing as before would happen. We told her we will make sure it is good and does not.  So we proceded to move it to the server while we upgraded everything to windows 7. at that time they where using 2011 I think. We moved it to the server then upgraded to 2014. Then it did the same thing as before. We conntected sage and tried many things to get it fixed they where no help. I did hours of research and tried many things but no matter what I was not able to get it running back to how it was before this all started on here local machine. I have gone over everyhitng on the network. My speeds both way are good. The server has 32 gb ram. QuickBooks runs with no problems at all. So It is not the network. So the client said lets see what happens in time. We then did all updates, upgraded to 2015 and connected sage again. Still no matter what we do it does not run without locking up repeatedly thought the day.

We decided last week to move it back to her local PC. I did not want to do that after we told her that we will get it on the server and it will be fine. But I ran out of options. Well it runs good on her pc, until another user logs on. As soon as that user logs on it locks up all the time. Now it is even worse than it was on the server on her local machine. I am very frustrated and am not happy that I am not able to fix this for my client.

Any suggestions would be great and I will let you know if I have tried it already or I will try anything at this point.

Please any help will be great  Thanks all!!!

Parents
  • 0

    When you say "locked up" is there an error? Does it happen when the first machine is on or when additional machines come on? There are some things that could be checked, primarily paths, timeout settings and opportunistic locking.  You might want to work with a Timeslips certified consultant. If you would like to contact me off line I would be willing to speak with you about options for helping to resolve.

    Caren Schwartz

    203-254-7736

  • 0 in reply to Caren2

    I did work with timeslips. They did not help. I spoke with more than one person and spent hours trying to get it working correctly. I am coming to this forum to see if anyone else had this problem and fixed it somehow. Trying to find support but I will not pay for anyone to help. Have done that with sage and it did not change   They where not able to fix it. Telling me a bunch of crap saying wait for update. That will fix. But it never helped. Even when upgrade from 2014 to 2015 it did not change.

    By locking up I mean freezing I guess is best way to explain. No error. It just won't do anything. Some times you need to end task to get back. Most times if you wait 5 min or so it will allow u to work but very very slow. When just the pc that has the database on it is working alone it is ok. But as soon as someone else logs into timeslips it starts to freeze

    Thanks

  • 0 in reply to SNS

    Have you tried turning off anti-virus temporarily? Have you tried turning off all other programs to make sure there is not a conflict? Is there a specific function being done or doesn't matter?  I understand your frustration but, without any hands on and coming in cold there's not a lot to do. I can tell you I have many clients running in similar environment without problems which is why I suggested we talk.

  • 0 in reply to Caren2

    I have tried turning off antivirus. Also make sure no other programs are running. I have the computer running great u till the second person logs onto timeslips.

    You say contact outside help might be good idea. That is one reason I have started this post. I am not sure where else I can find support that I don't have to pay for. I am just confused why timeslips has not been able to fix the problem. And they still charge me even know they did not get it working correctly.

Reply
  • 0 in reply to Caren2

    I have tried turning off antivirus. Also make sure no other programs are running. I have the computer running great u till the second person logs onto timeslips.

    You say contact outside help might be good idea. That is one reason I have started this post. I am not sure where else I can find support that I don't have to pay for. I am just confused why timeslips has not been able to fix the problem. And they still charge me even know they did not get it working correctly.

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