Previous Balance not accurately reflected on next month's billing

An error in billing for one client has been discovered that dates back a few months.

Main Issue:

A payment received in July, 2014 for $1675.50 was applied, and shows on the July invoice. This left the Balance due of $347.60 for July's invoice.  On the August 2014 invoice, the "previous balance" shows $1675.50 rather than the $347.60. Of course this snowballs into September's invoice, leaving that invoice $1675.50 more than truly owed. 

Additional information:

  • When I enter TS to enter a payment on that account, it shows the TRUE amount due (without the $1675.50) but I cannot get the latest invoice to reflect the true amount.
  • This is not a new client, they've been "on the books" for a couple of years.
  • I'm in TS v2013

My question:

1. What AM I doing wrong with this one client?

2. Is there a way to "undo" September, and August invoices to get it straight?

Any insight would be most helpful.

Jennifer

Parents
  • 0

    You can only undo the last invoice for the client. Run a statement for the client and set it to show everything. See if there's anything unusual. If it seems to be okay you can try to rebuild the balance for the one client. MAKE A BACKUP BEFORE YOU START. Then go to data verification uncheck everything and check rebuild AR and choose only the one client with the issue. After you finish check the client. If it is correct great, if it is wrong restore the backup and call tech support or a certified consultant.

  • 0 in reply to Caren2

    Thank you for the information. I did run a statement and verified all of the information. After looking into it further, it appears I never "approved" the invoice for July.  If I run and approve an invoice for July, will it adjust the interest accordingly?

  • 0 in reply to jflores1109

    I don't think approving is going to help you AT ALL.

    Since you have done quite a bit to try to fix it yourself, it is very difficult for us to get an idea of where the account stands now, and what advice we might suggest.

    I think at this point, you would be better served by hiring someone to remote in and take a look at it with you.

    Hope this helps.  

    If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below.  Thanks.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 20 years. Available for private consultations, including older/unsupported versions.

  • 0 in reply to Nancy Duhon

    Thank you.  I haven't done a thing to fix it but research possible issues. I will have to submit a request to be able to hire someone as I'm just an employee.  Thank you for all of your information.

  • 0 in reply to jflores1109

    My apologies Jennifer.  I was confusing your post with another.  On rereading the entire thread, it does appear that you have not tried to do anything yet.  That is the preferred position from a consultant's viewpoint as then we do not have to consider those extra efforts when trying to work out a solution.

    Best of luck with the Boss. :-)

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 20 years. Available for private consultations, including older/unsupported versions.

  • 0 in reply to Nancy Duhon

    Many thanks!  Not having the ability to undo more than one month's of billing for a selected client makes me seriously question if this is the program we should be using. We are a one-man operation - well, two if you include this employee ;)   If I can't get his approval, I'm going to have to go back even further from the original error of July to re-build this entire account.  Time could be better spent elsewhere.

    Thanks again!

Reply
  • 0 in reply to Nancy Duhon

    Many thanks!  Not having the ability to undo more than one month's of billing for a selected client makes me seriously question if this is the program we should be using. We are a one-man operation - well, two if you include this employee ;)   If I can't get his approval, I'm going to have to go back even further from the original error of July to re-build this entire account.  Time could be better spent elsewhere.

    Thanks again!

Children