My A/R transactions are not getting posted to the client account.

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Hi, I am having an issue that I never had before.  Using Timeslips 2013.  In my A/R transactions I see the client file showing all invoices and payments and a $0.00 baklance due.  When I generate my new bill for the quarter the invoice shows the amount due for this cycle and then a total balance due which is different as it is adding the unposted balance from a previously paid invoice to the new invoice.  Further ionvestigation shows that the items previously paid are listed in the A/R Transactions, however, they are not Posting as paid.   There is nothing due, all previous invoices have been paid in full, but some have not posted as paid to the account.  Some are write offs and some are actual payments.  Can anyone tell me how do I get my system to post payments again?   Thanks....

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  • 0

    I would run a data verification with only look for errors checked. Also run a statement and see what the balance is on the statement. I am not completely clear on the issue but write-offs must be applied to the invoice, they don't apply automatically. Sometimes payments don't get applied automatically and you have to apply them manually.

  • 0 in reply to Caren2

    Thank you Caren2.  I am not quite sure how to manually apply payments.  I usually enter thjem as Payments or Write offs and then apply the payment or wriet off to a specific invoice, and then click apply one and save, and that usually does it, but for some reason this time I have a A/r Transaction report 10 pages long showinf pay and Woffs that are listed, but not applied.  How do I manually apply them?

    Thanks for helping out on a Saturday !  I am terying to getr ahead of the crunch, and I am stuck here on this point.  Can't generate a new bill because the Billing Company will take their fee on the balance due, which is not the correct number and we will loose out twice.

  • 0 in reply to SteveSBZS
    verified answer

    Hitting the apply one is really all you can do. Sounds like you might have a problem in the database, but it's really hard to tell without data verification and/or eyes on. There are a number of consultants, such as myself, that can help.

  • 0 in reply to Caren2

    Thanks again Caren2.  We have Premium Support  by Sage.  I will have to wait until Monday morning and then call my support group.  I have tried the apply one when I entered the Payments and Write Offs initially.  Hope its not a database problem.  Verification ran up to a point then shut down, and asked me to exit the program.   That did not look to promising.....Oh well, until Monday...I'll let you know what happends ... Thanks again for your suggestions

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  • 0 in reply to Caren2

    Thanks again Caren2.  We have Premium Support  by Sage.  I will have to wait until Monday morning and then call my support group.  I have tried the apply one when I entered the Payments and Write Offs initially.  Hope its not a database problem.  Verification ran up to a point then shut down, and asked me to exit the program.   That did not look to promising.....Oh well, until Monday...I'll let you know what happends ... Thanks again for your suggestions

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