Windows 7 troubles

Sage Timeslips

Sage Timeslips
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Windows 7 troubles

  • I have just recently upgraded our office to Timeslips 2011 and am having issues with the one computer in our office that runs Windows 7 (32bit), everyone else is running XP.  The user who is running Timeslips under windows 7 is constantly reporting problems (lockups), when I look in the event viewer there is one of the following two errors:

     

    Event ID 1000 - applcation error

    Event ID 1002 - application hang

     

    The application error seems to happen more often.  I have contacted tech support and so far they had me do the following (none of which helped):

     

    - Disable UAC (I had all ready tried this)

    - MSCONFIG - uncheck the Timeslips entry

    - Reinstall BDE (I have also tried reinstalling the entire program)

     

    Does anyone have any suggestions to what I could try to resolve this problem?

  •  


    rbladmin wrote:

    I have just recently upgraded our office to Timeslips 2011 and am having issues with the one computer in our office that runs Windows 7 (32bit), everyone else is running XP.  The user who is running Timeslips under windows 7 is constantly reporting problems (lockups), when I look in the event viewer there is one of the following two errors:

     

    Event ID 1000 - applcation error

    Event ID 1002 - application hang

     

    The application error seems to happen more often.  I have contacted tech support and so far they had me do the following (none of which helped):

     

    - Disable UAC (I had all ready tried this)

    - MSCONFIG - uncheck the Timeslips entry

    - Reinstall BDE (I have also tried reinstalling the entire program)

     

    Does anyone have any suggestions to what I could try to resolve this problem?


     

    Have you tried running it in XP compatibility mode to match the other users on the network?

     

    Hope this helps.  

    Folks for us, it's all about the Kudos.  If you think this suggestion was especially helpful, please consider clicking the KUDOS! (yellow) icon in this message.  Thanks.

    Nancy Duhon, Esq.
    Certified Consultant for Timeslips and Amicus Attorney
    Duhon Technology Solutions, LLC
    duhon@duhon.biz
    404-325-9779
    Providing personalized local and remote online support for Timeslips users for over 17 years.

  • Yes, that was one of the first things I tried, but it didn't work.

  •  


    rbladmin wrote:

    Yes, that was one of the first things I tried, but it didn't work.


     

    Have you checked the power settings on the NIC card to make sure they are NOT set to allow the computer to turn it off to conserve power?  That is usually the default setting, so you have to affirmatively tell it to never shut off.

     

    Hope this helps.  

    Folks for us, it's all about the Kudos.  If you think this suggestion was especially helpful, please consider clicking the KUDOS! (yellow) icon in this message.  Thanks.

    Nancy Duhon, Esq.
    Certified Consultant for Timeslips and Amicus Attorney
    Duhon Technology Solutions, LLC
    duhon@duhon.biz
    404-325-9779
    Providing personalized local and remote online support for Timeslips users for over 17 years.

  • That's something I hadn't thought of, I will give it a try and let you know if works or not.

  • Unfortunately I'm still having issues on this one machine.  I have installed Timeslips on another machine with almost the exact same specs (same model laptop with windows 7 32bit) and setup and it runs fine so it has to be something unique to this machine.