Remote TS and duplicate client problem

This issue came up before, but it's turned into a problem...

 

We're using TS2009 (my computer) and TSRemote Plus in a small office.  One of my attorneys added a client to his Remote TS, and I had a bunch of problems with it, so I CLOSED the bad one and created a new one on my computer.  The Nickname1's are almost, but not quite, identical.  The problem is that now when we exchange databases, I'm NOT getting the slips for this client, and the attorney keeps NOT getting the client data loaded into his database.

 

So, two questions:

 

1.) What's going on?   (I would have figured that the NEW version of the client would have some internal ID number or something that would just "go" to the remote without question, but now I'm curious about how it works and why what I did isn't working.)

 

2.) How do I fix it?  (i.e., get the new client into the Remote TS database and get his slips into mine)

 

-laurie

Parents
  • Well, &%*$@#&$%@!  I'm really sad to hear that TSRemote doesn't really funtion as well as I had expected, since all my co-workers like it much, much more than having to write down all their time then fight over my computer to get all their time slips entered.  Unfortunately, we get new clients all the time, so your processs seems really cumbersome for me and my staff.  (Especially because they need to have more than just the Nickname set up -- they need hourly rates, whether the client's slips default to No Charge, etc.)

     

    Now that I know how to count records, at least I can make sure we're not losing any...

     

    In the meantime, do you (or anyone else) have any ideas WHY I'm not getting the slips from my user who created his own client or why he isn't getting the updated client?  Here's what is happening...

    • Paul created client "X" on his TSRemote
    • When I (main db) got client "X" (along with one time slip) from Paul and realized how badly it was set up, I  CLOSED X and created X2 in the main db, but left Paul's remote db alone. [Maybe part of the reason I did this was because another remote user did NOT get Paul's client X when we exchanged dbs, but I honestly don't remember anymore.]
    • When I next exchanged databases with Paul, he did NOT get X2 (and keeps not getting X2), and X still shows up in his OPEN client section.  (Other TSRemote users DID get X2, though.)
    • Paul continues to add slips under X.
    • Now, when we exchange, he still doesn't get client X2 and I don't get any of his slips.


    I'm guessing part of what is happening is that I'm not getting his slips because my db thinks that client X is closed.  (So, maybe I should just change it to Open and try exchanging again.)

     

    But I cannot understand why he isn't getting client X2.  It's a completely new client, and he should get new clients -- right?  (The Nickname1's are spelled exactly the same for the first 12 characters, but that's it.  The Nickname2's are different.)

     

    Any ideas?!?!

     

    -laurie

Reply
  • Well, &%*$@#&$%@!  I'm really sad to hear that TSRemote doesn't really funtion as well as I had expected, since all my co-workers like it much, much more than having to write down all their time then fight over my computer to get all their time slips entered.  Unfortunately, we get new clients all the time, so your processs seems really cumbersome for me and my staff.  (Especially because they need to have more than just the Nickname set up -- they need hourly rates, whether the client's slips default to No Charge, etc.)

     

    Now that I know how to count records, at least I can make sure we're not losing any...

     

    In the meantime, do you (or anyone else) have any ideas WHY I'm not getting the slips from my user who created his own client or why he isn't getting the updated client?  Here's what is happening...

    • Paul created client "X" on his TSRemote
    • When I (main db) got client "X" (along with one time slip) from Paul and realized how badly it was set up, I  CLOSED X and created X2 in the main db, but left Paul's remote db alone. [Maybe part of the reason I did this was because another remote user did NOT get Paul's client X when we exchanged dbs, but I honestly don't remember anymore.]
    • When I next exchanged databases with Paul, he did NOT get X2 (and keeps not getting X2), and X still shows up in his OPEN client section.  (Other TSRemote users DID get X2, though.)
    • Paul continues to add slips under X.
    • Now, when we exchange, he still doesn't get client X2 and I don't get any of his slips.


    I'm guessing part of what is happening is that I'm not getting his slips because my db thinks that client X is closed.  (So, maybe I should just change it to Open and try exchanging again.)

     

    But I cannot understand why he isn't getting client X2.  It's a completely new client, and he should get new clients -- right?  (The Nickname1's are spelled exactly the same for the first 12 characters, but that's it.  The Nickname2's are different.)

     

    Any ideas?!?!

     

    -laurie

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