Remote TS and duplicate client problem

This issue came up before, but it's turned into a problem...

 

We're using TS2009 (my computer) and TSRemote Plus in a small office.  One of my attorneys added a client to his Remote TS, and I had a bunch of problems with it, so I CLOSED the bad one and created a new one on my computer.  The Nickname1's are almost, but not quite, identical.  The problem is that now when we exchange databases, I'm NOT getting the slips for this client, and the attorney keeps NOT getting the client data loaded into his database.

 

So, two questions:

 

1.) What's going on?   (I would have figured that the NEW version of the client would have some internal ID number or something that would just "go" to the remote without question, but now I'm curious about how it works and why what I did isn't working.)

 

2.) How do I fix it?  (i.e., get the new client into the Remote TS database and get his slips into mine)

 

-laurie

Parents
  • I assume you have doen an update and provided the remote user with the update and they have loaded it. If that is correct then, it is most likely that the update settings are not picking up the new client and sending it. Why is hard to answer but the best suggestion I can give is to create a new remote transfer file and let the remote user "start fresh".
Reply
  • I assume you have doen an update and provided the remote user with the update and they have loaded it. If that is correct then, it is most likely that the update settings are not picking up the new client and sending it. Why is hard to answer but the best suggestion I can give is to create a new remote transfer file and let the remote user "start fresh".
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