unable to reset password in Sage ESS either as admin or user

SOLVED

As an admin, when the reset password button is hit (2012) it is supposed to set the password to newuser and enable the user to reset their password. That does not work.

If an ESS user hits the forgot my password link, it enables entry of user name, and security answer then generates this error:

The specified string is not in the form required for an e-mail address.

followed by this error

Unrecoverable exception in error handling routine:

System.NullReferenceException: Object reference not set to an instance of an object.

   at Abra.Ess.UIs.UnhandledErrorPopup.CleanUp(String stackTrace)

   at Abra.Ess.UIs.UnhandledErrorPopup.Page_Load(Object sender, EventArgs e)

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