Accrual not resetting?

I am currently working through my year end close, have run the new update and my accruals did not reset for the new year. Any ideas?

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    Here is what I received from a support tech which I think would help you.

    Accrue time for all employees
    Products
    Sage HRMS


    Description
    • Accrue time for multiple employees
    • Accrue time for all plans
    • Accrue time for employees' Attendance Summary Panel
    • Accrue time for all employees

    Resolution
    1. From the Activity Center, select Attendance, Processes, and Accrue Time.
    2. Select the appropriate employer on the Employee Criteria tab. If only one employer is present in the system, this employer is selected as the default. If all employees are to be selected, leave all options other than this blank on this tab. This tab also offers options to select Active, LOA and/or Terminated employees, or specific employees.
    3. On the Attendance Criteria tab it is possible to enter a type of plan, all types or a specific plan. Click 'OK'.
    4. Abra will prompt for an 'Accrue Through' date. Enter the appropriate date and click 'OK'. For systems where the Payroll product is installed, this date should be the last pay period end date.
    5. After you enter the Accrue Through Date, click 'OK'. Abra Attendance indicates the number of employees selected.
    If you specify an Accrue Through Date that occurs after the employees' plan years end, Abra Attendance determines how many of those employees' attendance plans need to close before the accrual date you provided. This normally pertains to Anniversary plans.
    For the plans you must close, determine if you want to accrue only to the end of their plan year (click Accrue only to Year-End) or if you want to close their plan year and accrue through the Accrue Through Date you provided (click Close Plan Year and Accrue).
    For example, an employee's anniversary is May 1 and the Accrue Through Date is July 17. If you select Accrue only to Year-End, the plan is accrued through April 30. If you select Close Plan Year and Accrue, the plan is accrued through April 30, closed, carryover is posted and then the plan is accrued from May 1 through July 17.
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    can a previously closed accrual period be reopened, i think a plan for one of my employees was accrued to the wrong date somehow