I think the most important question starts with the open payroll process. when you run it you must specify a date range. I'm wondering if that date range DID NOT include the latest change to amount date on the benefit. If it did not, try open payroll again but for a date range that encompasses the latest change to amounts date. If that works then this means there is a logical change in the link mechanism that we might need to doc. Could I impose on you to try that?

I think the most important question starts with the open payroll process. when you run it you must specify a date range. I'm wondering if that date range DID NOT include the latest change to amount date on the benefit. If it did not, try open payroll again but for a date range that encompasses the latest change to amounts date. If that works then this means there is a logical change in the link mechanism that we might need to doc. Could I impose on you to try that?