Error when creating new report

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I"m trying to figure out an issue for a user, she's creating a report of Users and E-mails, and when she tries to run the Query, she gets this error:
The report file named _________________.xls could not be created either due to a lack of disk space or to an invalid file name or file path.  The user has ran a previous query, with no issues, I was wondering where I'd go to change the location of the file as w:\__________________.xls was giving the same error.  Any advice would be greatly appreciated.

Thanks.

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