That’s a very good question and one we often get from our customers.
There are several reasons a client may not be able to connect; therefore, I’ve listed multiple items below that you can check for to ensure you have the correct setup.
Is the Fixed Assets service running on the server?
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- If it isn’t, start the service via “Services” in Administration Tools.
Is the windows firewall running on the server with Domain level turned on?
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- If that is the case, make sure the Sybase port 2638 is set to be opened through the port inbound and outbound rules.
- Do the same on the workstation if the firewall is turn on there as well.
Is the client pointing to the right database for connection?
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- For Depreciation and Tracking, the client should connect to the Bestsys.db file on the server.
- For Planning, the client should connect to the CIPSys.db on the server.
- Also check that the TCPIP entry actual show the server IP address instead of just the default format {Host=XXX.XXX.XXX.XXX}.
- You’ll find step-by-step instructions and additional information in our How to troubleshoot Sybase SQL loop? KnowledgeBase (KB) article.
Is the client is installed to a laptop?
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- Make sure to use either a wired or wireless network connection, but not both at the same time.
Are you seeing an “Incompatible conversion components” error when launching the client?
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- Make sure that the client version installed matches what is installed on the server for the server portion of the application.
- See our How to install a client? KB article for the steps and additional information and resources.