Technical Support is closed and I need help, what can I do?

Less than one minute read time.

Should you need assistance within Sage Fixed Assets after hours or on days when the support department is closed, try searching for answers from our KnowledgeBase!

  1. Go to Support.na.sage.com and login using your Customer Portal credentials
  2. Select the Sage Fixed Assets option under Browse Product
  3. Under Search the Sage Knowledgebase (KB): type in your question and click Search.

For example, if you need to download 2015.1; search for "download 2015.1 network" if you need the Network Edition, or "download 2014.1 single" if you need 2014.1 Depreciation Single user.

You can also search for frequently asked questions, or key in the error message you may be experiencing, examples below:

  1. How to update to 2015.1 <Single/Network/Premier>
  2. How to change critical fields
  3. How to fully depreciate assets
  4. How to force depreciation
  5. How to download updates
  6. Invalid printer specified
  7. How to report on a prior period
  8. Field name is not known
  9. Depreciation This Run is too high

You can also visit Sage City at sagecity.na.sage.com:

  1. Find assistance from other product users by posting your questions on the forums
  2. Search the blogs to see if your issue is a common call generator
  3. View featured videos

Check out our video tutorials on YouTube!