administration console (Syracuse) in sage x3 v7

SUGGESTED
Hello
Products SAGE X 3 V7
by mistake a claimant has deleted the Admin of the Administrator role account...
I have more options on the web administration console (Syracuse)
do you have a way to repair this error
Thanks in advance for your help
  • 0

    Hi, are you already past the problem or are you still in need? If so, do you have any other administrator user you can create from, or are you simply in a state where you have no administrator at all and are blocked from all administration functions?

    Thanks,

    Bob

  • 0 in reply to Delamater

    Good evening

    the problem is still relevant,

    and I do ais no account with power.

    can you help me

  • 0 in reply to thor45
    I am also having this problem. By mistake tyhe user role for Admin got deleted from X3 V7 and now existing users all set to this role, are not able to login. Can you help?
  • 0 in reply to Suraj C S
    Hi All,

    I am also facing same problem. By mistake i have removed Role for admin user in X3 V7 and now unable to login. Can some one help me how to resolve this issue.
  • 0 in reply to Ajas
    SUGGESTED
    In order to fix this, it will be necessary to re-assign the role in MongoDB.


    1. Download and install Robomongo: http://robomongo.org/
    2. After installing, launch Robomongo and when asked to for a connection click CREATE.
    3. Accept all defaults and just click SAVE
    4. Click Connect
    5. From the view menu click EXPLORER
    6. From the left Explorer view, expand “Syracuse” and then “Collections”
    7. Find the “Role” collection and double click on it. You should see a list of all roles in your system.
    8. Find and expand the ADMIN Role (in my case this is the very last role, but it may be different on your system)
    9. Copy or write down the id (when you copy, please make sure you do not copy any blank spaces)
    10. From your left Explorer window, find and double click the “Group” collection
    11. From the group list, find and expand the “Super Administrators” group.
    12. Expand the “role” section and right click on the value
    13. Select “Edit Document”
    14. Scroll down until you see the “Role” area
    15. Enter the complete key you found in step 9
    16. When ready save the settings.
    17. Try your admin user now.

    Hope this helps.
  • 0 in reply to Steffen Urban

    Hi Steffen,

    Thanks for your steps and i have done all the above steps  till step 17. but no luck.

    same error : "user admin does not have any role"

  • 0 in reply to Steffen Urban
    Hi Steffen

    This was of a great help. I was able to resolve this same issue of modifying the role of Admin that was wrongly assigned.