Can you describe your environment please?

Windows or Linux?

What version of the OS?

What is the account name of the ADXADMIN service?

Is that account a local administrator?

Do you have sufficient disk space?

Are you seeing any evidence of a permission problem?

Have you checked the Windows Event Viewer logs (assuming it is Windows)? If so, is there a relevant error?

When you checked the trace tab of the console, did it give a more detailed message (or is FATAL - ERR_CANT_CREATE_COLDER_DEF) coming from the trace log?

I had missed a step in the setup. I created the folder in X3, then reran the import successfully.

Hi John,

Can you describe the step you missed in detail missed for the benefit of the community please?

Thanks!

Bob

In  X3, go to Setup, then Folders and create the folder there. Then go to Management console, select the solution , click on folders and import. Select the folder name and svg folder name as well, user name and password and ok to go. The import will then go through successfully.